Cancellations
Do not want to go ahead with us?
Basil homes understand and we’re happy to offer you a refund under the BH cancellation policy.
Canceling your project
In the unlikely event that you decide to cancel your project after paying the booking amount (10% of project value), BASIL HOMES will offer a refund to the tune of half of your booking amount.
You can cancel your project at any time between booking us and placing your final order (between 10% and 50% payment).
Please take note: No refunds can be aligned if you cancel your project after 50% payment. However, we would like to get a chance to redress your grievances, if any, in order to help you change your mind.
Tell us how we can serve you better by writing to care@basilhomes.in or speaking directly to your project in-charge.
Cancelling / replacing product(s) in your order
Design stage: Any product in the tentative BoQ can be replaced or removed while you’re still discussing designs with your team i.e. till the project order(50%) is not created.
Post final order: Because each item is made to order, BASIL HOMES cannot offer to cancel, replace or modify items once the final order is placed i.e. a sales order is created. However, please be assured that your design team will always explicitly discuss all items with you before placing orders.
FAQs
What constitutes project cancellation?
A major reduction (50% or more) in project value (vis-a-vis the value at project booking) is considered as a cancellation.
Why is only half of my booking amount refunded?
BASIL HOMES takes pride in its exemplary design service. As each client gets access to a personal design and project team who carefully work on designs and concepts for their home — putting in a lot of time and hard work — we are unable to offer a full refund after booking.